SHIPPING POLICY

Thank you for shopping with Kenidiya. This Shipping Policy explains our usual order processing and delivery procedures.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Processing may take longer during major promotions, seasonal sales, new product launches, or periods of unusually high order volume.

Processing time is separate from shipping time.

Estimated Delivery Time

Standard delivery generally takes approximately 7–15 business days after the order has been dispatched.

Delivery times are estimates rather than guarantees. Actual delivery may be affected by:

• The destination country or region.

• Customs inspections.

• Local postal services.

• Carrier delays.

• Severe weather.

• Public holidays.

• Incorrect or incomplete delivery information.

• Other circumstances outside our reasonable control.

Shipping Costs

Available shipping methods and the applicable shipping charge will be displayed at checkout before you complete your purchase.

Any free-shipping promotion is subject to the conditions displayed on the website at the time of purchase.

Order Tracking

When tracking is available, a shipping confirmation email containing the tracking number or tracking link will be sent after your order has been dispatched.

Tracking information may take several business days to become active after the carrier receives the parcel.

Multiple Packages

Items from the same order may occasionally be shipped separately due to stock location, package size, or fulfillment arrangements. If this happens, you may receive more than one parcel and tracking number.

You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed after an order has entered processing or has been shipped.

Kenidiya is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or local handling fees.

Unless expressly stated at checkout, these charges are not included in the product or shipping price and must be paid by the recipient. We cannot control customs decisions or estimate every country’s charges.

Customers are responsible for checking the import requirements of their destination country before ordering.

Delayed Packages

If your tracking information has not updated for several days, please allow additional time for the carrier to process the parcel.

If an order has not arrived after the estimated delivery period, contact us at support@Kenidiya.com with your order number. We will review the tracking information and assist you in contacting the carrier where appropriate.

Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Ask household members, neighbors, or building management.

3. Contact the local carrier using the tracking number.

4. Contact us if the parcel still cannot be located.

We will assist with the investigation, but we cannot guarantee reimbursement when the carrier provides valid proof of delivery.

Lost or Damaged Packages

If a package appears to be lost in transit or arrives seriously damaged, contact us promptly. Please retain the packaging and provide clear photographs where possible.

Claims are reviewed individually and may require confirmation from the shipping carrier.

Returned Packages

If a parcel is returned because of an incorrect address, refused delivery, failure to collect, or unpaid customs charges, we may deduct the original shipping costs and any return charges from the refund.

If reshipment is requested, the customer may be required to pay an additional shipping fee.

Contact Us

For shipping questions, contact:

support@Kenidiya.com